FAQ

Frequently Asked Questions

Everything you need to know about sizing, shipping, returns, and care. If you can’t find what you’re looking for, contact us and we’ll help.

1) How does your clothing fit?
Our pieces generally fit true to size. If you’re between sizes, choose the larger size for a more relaxed fit. Always check the size guide on each product page for exact measurements.
2) What materials do you use?
We use premium fabrics selected for comfort, durability, and feel—such as quality cotton, refined blends, and performance synthetics where appropriate. Material details are listed on each product page.
3) Where is your clothing made?
We work with carefully selected manufacturing partners that meet our standards for craftsmanship and working conditions. Production location may vary by style and is noted when relevant.
4) How long does shipping take?
Typical delivery times:
  • Netherlands & Belgium: 1–2 business days
  • Europe: 2–5 business days
  • International: 5–10 business days
Once your order ships, you’ll receive a tracking link.
5) What are the shipping costs?
Shipping costs are calculated at checkout based on destination and order value. We occasionally offer free shipping thresholds—you’ll see the exact total before you pay.
6) Can I return my order?
Yes. You can return items within 14 days of delivery, as long as they are unworn, unwashed, and in original condition with all labels/packaging included (where applicable).
7) When will I receive my refund?
After we receive and inspect your return, refunds are processed within 5 business days to your original payment method. Your bank or provider may take additional time to post the funds.
8) How do I care for my items?
To keep items looking their best:
  • Wash on a low temperature and turn garments inside out
  • Avoid tumble drying unless the care label says it’s safe
  • Follow the care label for best results
9) Do you restock sold-out items?
Some styles may be restocked, while others are released in limited quantities. If an item is sold out, check the product page for availability notes or contact us at info@cipollettiofficial.com.
10) How can I contact customer support?
Email us at info@cipollettiofficial.com. We typically respond within 24 hours on business days.
Still need help?

Reach out anytime at info@cipollettiofficial.com and include your order number (if you have one).